Features
Everything archie does.
Email first, because that is where one-person businesses lose the most energy. Everything else is there when you want it, and out of the way when you don't.
Customer email
Replies drafted in your own voice.
archie reads your recent correspondence and learns how you really write: how formal you are, how warm, how you open and sign off, whether you use bullet points. New replies are written the same way, grounded in real facts about your business rather than generic boilerplate.
- Tone you can see and edit. During setup archie shows you the tone it learned. Change anything that doesn't sound like you.
- A ticket queue, not just an inbox. Each message becomes a ticket with a status, a draft and the whole conversation thread.
- Rules for the noise. Sender-based rules keep automated notifications and spam out of the queue entirely.
- It learns from your edits. When you rewrite a draft before sending, archie notices and adapts, so it sounds more like you the longer you use it.
- Sandbox. Paste any hypothetical email and see how archie would answer, with no ticket and no real mailbox involved.
| From | Subject | Status |
|---|---|---|
| Sam | Where is my order? | Draft ready |
| Priya | Can I change the delivery address? | Draft ready |
| Jo | Return policy question | Sent |
| Marcus | Quote for the back garden | Draft ready |
Illustration only.
Knowledge base
Facts, not guesses.
A generic AI doesn't know your return policy or how long you take to ship. archie builds a knowledge base from your own sources and shows you every fact it holds.
From your website
archie reads your FAQ and policy pages and extracts the facts customers actually ask about. You can re-run this from Settings whenever your site changes.
From your past replies
Patterns in how you have already answered customers become knowledge too, such as what you usually offer when a parcel is late.
Yours to correct
Every fact is listed, and you can edit or remove any of them. If archie learns something wrong, you fix it once and it stays fixed.
| Account | Invoiced | Paid | Outstanding |
|---|---|---|---|
| Hartley & Sons | £4,200 | £3,000 | £1,200 |
| Greenway Cafe | £1,850 | £1,850 | £0 |
| M. Okafor | £640 | £0 | £640 |
Illustration only, with made-up figures.
Customer accounts Premium
Invoices and estimates, without the shoebox.
Upload an invoice or estimate as a PDF, a Word file or even a photographed scan. archie reads it and drafts who it is for, what is on it and the total. You always see the draft first; nothing is saved until you have reviewed and corrected it.
- A running account per customer: total invoiced, paid and outstanding.
- Reports: who owes the most, this year against last, how often an estimate becomes a sale, how long customers take to pay.
- Start from a saved document to make a new invoice or estimate without retyping a customer's details.
- Choose your own word: estimate, proposal or quotation.
- Works on any business type. Free for 7 days, then included with any paid plan.
Store tools
For online sellers: one dashboard, not five logins.
If you sell online, archie replaces the daily ritual of checking every platform separately.
Connect your channels
See every connector, with logos →
WooCommerce, Shopify, PrestaShop, BigCommerce, Squarespace, Salesforce Commerce Cloud, Amazon, eBay and Etsy. Orders, revenue and customer behaviour in one place, whichever channel made the sale.
Act from the ticket
Reorder, refund, create a shipping label or track a parcel directly from a ticket or an order. Courier support includes Royal Mail, DPD and DHL, plus warehouse connections such as ShipBob, Huboo and Mintsoft.
Know your ad spend
Pull in advertising from Meta, TikTok, Google and Amazon Ads and see it next to real order outcomes, with customer-acquisition cost and return on ad spend.
Full history, safely
archie imports your full order history in the background, at a gentle pace, and resumes exactly where it left off if interrupted. It has been tested on a store with more than 27,000 orders.
Social messages too
Facebook Messenger (and Instagram messages for linked pages) can arrive in the same queue as email. This connection is in early release.
Your site, understood
archie detects your platform (Shopify, WooCommerce, PrestaShop, Magento, Wix, BigCommerce, Squarespace and more) and reads your public catalogue during setup.
Some connections are newer than others; the Help centre lists what each one needs.
Reports & dashboards
The analyst you couldn't afford.
For store owners
- Today's sales, orders and tickets at a glance
- Sales trends, repeat-customer and cohort analysis
- Geography and customer demographics
- Advertising efficiency (CAC and ROAS)
- Seasonality-aware revenue budgeting and forecasting
For service businesses
- A lean dashboard built around ticket activity (more on dashboards)
- No empty Orders tab to ignore
- Accounts reports: value by customer, year on year, estimate-to-invoice conversion, ageing, time to pay
More than one business
Several companies, one install.
Run a second venture? Add another company from Settings and switch between them in a click. Each has its own mailbox, tickets, invoices and plan, and there is no second install to manage.
Languages
Speaks your language.
The whole of archie is available in English, French and German, so the tool itself speaks the language you work in.
See it with your own emails.
The fastest way to judge archie is to watch it draft replies to your own real recent messages.